If most of the stakeholders have signed off on the requirements, but one customer representative wants a change leading to increased scope, what should you do?

When faced with a situation where one customer representative wants to make changes that could increase the scope, escalating the issue to the project manager is a prudent approach. This action ensures that all relevant stakeholders and project leaders are made aware of the concern and can consider its implications on the project.

Engaging the project manager allows for a more structured and formal evaluation of the request. The project manager has the responsibility to oversee the project's scope, manage stakeholder expectations, and balance different interests. By bringing this issue to their attention, you are demonstrating a commitment to stakeholder engagement and the integrity of the project requirements.

Moreover, the project manager may choose to facilitate additional discussions around the requirements, involve other stakeholders in the decision-making process, or even call for a re-evaluation of the scope to ensure that all voices are heard and considered before making any final decisions. This collaborative approach not only enhances stakeholder satisfaction but also helps mitigate risks associated with scope creep, which can lead to budget overruns and project delays.

Choosing to ignore the individual’s concerns could lead to unresolved issues later on, and proceeding with the approval process without addressing the request may result in dissatisfaction from that stakeholder, possibly impacting the project’s success. Documenting the issue and re-opening review sessions may be valuable as